Return & Refund Policy

We accept returns from customers in Kenya. Returns are accepted for both defective and non-defective products, and we also accept exchanges for items of equal or higher value (the price difference is payable at exchange).

Only items in new, unused condition are eligible. Products must be returned in their original packaging with all accessories, manuals and the proof of purchase (receipt, M-Pesa message or order number).

The return window is 2 days from the day you receive the item or buy it in store.

Returns are handled in store. Bring the item and your proof of purchase to our shop at Shop no. 33, Ingonyera House, Kombo Munyiri Rd, Gikomba, Nairobi, and our team will inspect it with you.

Returns are free: we charge no restocking fee and no return fee.

For an approved return you can choose either a full refund of the product price or an exchange for another item. Refunds are paid back by the same method you used to pay (cash or M-Pesa) once the item has been inspected and approved in store.

Items must be returned within 2 days, in new and unused condition, in their original packaging with all accessories, manuals and proof of purchase.

• Used, installed, fitted or cut-to-size items (pipes, cables, hoses).
• Products with missing packaging, parts or serial labels.
• Items damaged through misuse, incorrect installation or normal wear.
• Special orders manufactured or imported specifically for you.

Manufacturer warranties still apply to eligible tools after the return window — bring the item to us and we will assist with the warranty claim.

1. Call or WhatsApp us on 0115 521 528 within the return window.
2. Share your order number and a short description or photo of the issue.
3. Bring the item and proof of purchase to the store for inspection.
4. Once the item is approved, an eligible exchange will be processed in accordance with this policy.