Return & Refund Policy

We accept returns from customers in Kenya. Returns are accepted for both defective and non-defective products, and we also accept exchanges for items of equal or higher value (the price difference is payable at exchange).

Only items in new, unused condition are eligible. Products must be returned in their original packaging with all accessories, manuals and the proof of purchase (receipt, M-Pesa message or order number).

The return window is 2 days from the day you receive the item or buy it in store.

Returns are handled in store. Bring the item and your proof of purchase to our shop in Gikomba, Nairobi, and our team will inspect it with you.

We charge no restocking fee. Return transport to the store is arranged by the customer, except where the item arrived damaged, faulty or was sent in error — in those cases Morerays covers the return cost.

Once the returned item passes inspection, your refund is approved and processed within 2–5 business days. Refunds are issued to the original payment method: M-Pesa refunds go back to the paying number, card payments are reversed to the same card, and cash purchases are refunded in store.

Where you prefer, we can issue a store credit or an exchange immediately instead of waiting for a refund to clear.

• Used, installed, fitted or cut-to-size items (pipes, cables, hoses).
• Products with missing packaging, parts or serial labels.
• Items damaged through misuse, incorrect installation or normal wear.
• Special orders manufactured or imported specifically for you.

Manufacturer warranties still apply to eligible tools after the return window — bring the item to us and we will assist with the warranty claim.

1. Call or WhatsApp us on 0115 521 528 within the return window.
2. Share your order number and a short description or photo of the issue.
3. Bring the item and proof of purchase to the store for inspection.
4. Choose a refund, exchange or store credit once the item is approved.